Frequently Asked Questions
How do I place an order?
You can place your order by filling up your cart and proceeding to checkout. Once you complete your payment we’ll create an account for you, so it will be easier for you to order next time!
Do I have to order 12 Bottles?
Yes. Shipping would be prohibitively expensive if we shipped individual bottles. 12-packs ensure the best possible shipping cost & fastest possible delivery time (4 business day transit max for all U.S. orders).
Do you sell your products in stores?
Can I try your products first before I buy?
My shipment was damaged.
Sorry to hear that. Text us at 404-395-1603 or email us at email@example.com with an image of the damage and we will coordinate a refund or we’ll re-ship you a replacement product free of charge.
What are your bottles made of? Are they recyclable?
Our bottles are made from glass and fully recyclable. We have a strong commitment, not only with the Kamsa community but also with our planet.
When will my order ship?
Orders placed from Monday to Thursday before 4 AM EST, ship the same day, e.g. if you order on a Monday after 4 pm EST, your order will ship on Tuesday, etc. Orders placed after 4 AM EST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.
How do I track my order?
Tracking numbers are sent out nightly (Monday-Thursday) via e-mail & SMS. If you have any questions about the status of your order, simply text or email us & we’ll be there to help.
How are my items shipped?
Our Probiotic Water can sustain room temperature. We’ll send you a fully sealed box, protected with anti-shock material to ensure our glass bottles reach your location in one piece.
My package never arrived
Text or e-mail us. We’ll do our best to work with the carrier to resolve. You can help make sure nothing goes wrong with your delivery by:
- Ensuring your address can accept FedEx deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO)
- Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)
- Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling FedEx with your tracking details and requesting a specific service (i.e. “leave the package on the front stoop, please”)
Can I expedite shipping for my order?
All orders ship via FedEx Ground. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry we suggest you email us prior to placing your order.
How do I know my payment is secure?
When using our website, your information will be transmitted via Secure Socket Layering (SSL) encryption to ensure the safe transmission of your personal information. That information is further encrypted & stored with PayPal, our credit card processor. If you have any questions or concerns, please call 404-395-1603 or email us at firstname.lastname@example.org.
How do I update my payment information?
You can edit your payment details at any time using your account’s control panel.